Reservation and Ticketing Agent Needed in Multan Apply Now

Qatar Airways Group Multan

Job Description:

In this role, you will provide full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meeting in order to achieve optimal customer satisfaction and achieve budget revenue targets.

Responsibilities:

• Makes and confirms reservations for passengers.

• Arranges Reservations and routing for using timetable, airlines manuals, reference guides, and tariff book and proper issuance of ATB for all types of ticketing transactions.

• Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints.

• Issue tickets quoting correct fare to reduce passenger complaints and debit notes.

• Aware the passengers of changes in the flight plan.

• Advise load control personnel.

• Initiate and promote QR product to generate revenue.

• Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.

• Handle help-desk-assist travel agents with seat confirmations: upgrade/downgrade proposals.

• Issuance of M CO's and refunds’ process lost tickets and time barred tickets.

• Plans route and compute ticket cost, using schedules, rate books, and computer.

• Telephones customer or travel agents to advise of changes with travel conveyance or to confirm reservations, as well as alternate available options.

• Answer inquiries made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines.

Requirements:

• Diploma or Associate degree or equivalent. 
• Minimum of 2 years’ experience in an airline/travel industry. 
• Should be service oriented with good interpersonal skills.
• Knowledge in IATA standard reservation/ticketing procedures is required with a fair knowledge of world geography and have proven experience with the Amadeus reservation system.
• Good interpersonal and communication skills along with knowledge of PC-based applications are also required.
• Fluency in English language is essential for this role.